We usually respond within 1–3 business days. Email us at support@plantmd.app — include your device model and app version if possible.
Each scan uses 1 credit. You start with a few free credits, and can buy more packs (3 / 10 / 25 / 50 scans) anytime from the Paywall. We never charge an automatic subscription.
No. Credits never expire — buy them once and use them whenever you need a diagnosis.
Credits are consumable in-app purchases processed by Apple, so under App Store policy they are non-refundable. Since they never expire, there's no urgency to use them.
Open the App → Settings → "Restore Purchases", and make sure you're signed in with the same Apple ID. Your credit balance is synced to your anonymous account.
Most plant apps auto-charge $60/year even if you only use them a couple of times. We let you pay only for what you use — $0.99 per scan, credits never expire.
Make sure the photo is well-lit and the leaf fills most of the frame. If a disease can't be confirmed with high confidence, we'll ask a quick follow-up or suggest the most likely cause. Credits are only used once a scan is actually submitted.
PlantDoctor sends at most 2 notifications per day. You can adjust or disable them in iOS Settings → Notifications → PlantDoctor.
Only to fetch your local weather for accurate watering reminders. We never store your exact location — you can always deny access and set a city manually instead.
Settings → "Delete my cloud data". This removes all cloud backups immediately. Local data is removed when you delete the app.
Settings → "Export all data (JSON)". This gives you a downloadable copy of everything we store.
No. We provide informational guidance and product suggestions. Always follow product labels, and for severe cases consider a local nursery or extension service.
Email support@plantmd.app with a screenshot and we'll help you out. 💚